Comfort Leads to Quality, Not Complacency

Since starting at Riviera, I have worked on about seven proposals for a few different five-star hotels. Most of the proposals are complete or waiting for client approval, but some of them are still in the works because I am waiting on the graphic designers to send me the key visuals and some other designs and models prior to being able to send the proposal to the client. The first proposal I worked on was sent off the Friday of the week that I started working at Riviera, and we are still waiting to hear back with the client’s approval.

In the last four weeks, I hope to be able to respond to client feedback for as many of the seven as possible, make any adjustments necessary, and then to see through at least one or two proposals to the contract stage, at which point the event will be officially locked down. Ideally, my assistance in these proposals and projects will help our clients see that Riviera will meet their needs and get them to sign a contract with us.

My relationships with my supervisors and co-workers are completely positive. Both of my supervisors are kind and funny, and we often make jokes and laugh, even while reviewing a proposal. However, this does not affect the quality or seriousness of the project at hand or the amount of effort we put into it. In fact, it actually makes it easier to talk about questions or issues that arise since the need for formality or for dancing around problems isn’t present, which creates a better final product.

I consider the comfortable but hard-working attitude created by my supervisors to be a huge strength for the company, and my ability to ask questions and discuss elements of the proposals with them complements this attitude. Additionally, the environment in the office is also conducive to building relationships with co-workers with whom I would not usually have to interact with.

Working and living in Beijing has caused me to strengthen my belief that it’s always a good idea to plan to some extent what you want to do, but that it’s more important to be flexible and willing to adapt the plan. You should not be disappointed when you don’t get to do what you hoped because you’ll get to do something else instead, and you should not get upset when you have to go back and change half your project after you had completed it because of an unforeseen event alteration. These are all opportunities to learn, grow, and see new things. Being comfortable with the unplanned and embracing it will lead to happy surprises.


Picture: A couple men playing music in a small park directly outside my building as I was leaving work yesterday.

Rocha 5

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